Information We Gather
At Docubays Language Academy, safeguarding your personal information is a responsibility we take seriously. When you interact with our website, submit an enquiry form or proceed with course enrolment, we may collect the following categories of personal data:
- Full name and preferred name
- Email address and telephone number
- Residential or mailing address
- Date of birth and nationality
- Course preferences and current language proficiency level
- Payment details required for processing enrolment fees
We collect this information directly from you through our online enquiry forms, enrolment applications, placement assessments and any correspondence you initiate with our team. We do not gather personal data from third-party sources without your prior knowledge.
How We Utilise Your Data
The personal information you provide enables us to deliver and improve our language education services. Specifically, we use your data for the following purposes:
- Processing your course enrolment and managing your student account
- Communicating with you regarding class schedules, course materials, assessment results and upcoming intakes
- Sending relevant information about new programmes, workshops or promotional offers that may interest you
- Conducting placement tests to determine the most suitable class level for your learning needs
- Improving our curriculum, website functionality and overall service quality based on aggregated feedback
- Fulfilling any legal or regulatory obligations applicable under Malaysian law
You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Data Retention
We retain your personal information for the duration of your active student relationship with Docubays Language Academy. Once your enrolment concludes, we keep your records for an additional three years to support any follow-up enquiries, certificate re-issuance requests or potential re-enrolment. After this retention period, your data is either securely deleted or anonymised so that it can no longer be linked to you as an individual. Payment records may be retained longer where required by Malaysian financial regulations.
Third-Party Sharing
Docubays Language Academy does not sell, rent or trade your personal information to any third party for marketing purposes. However, we may share limited data with the following parties where necessary:
- Recognised examination bodies such as Cambridge Assessment English, DELF/DALF, JLPT or TOPIK for the purpose of registering you for official certification examinations
- Payment processors to securely handle enrolment fee transactions
- Government or regulatory authorities where disclosure is required by law
All third parties with whom we share data are obligated to handle your information in accordance with applicable data protection standards.
Your Rights
Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have the right to:
- Access the personal data we hold about you
- Request correction of any inaccurate or incomplete information
- Request deletion of your personal data, subject to any overriding legal obligations we may have
- Withdraw consent for the processing of your data for specific purposes
To exercise any of these rights, please submit your request in writing to [email protected]. We will respond to all valid requests within 21 business days.
Cookies and Tracking
Our website uses cookies to ensure proper functionality and to enhance your browsing experience. For detailed information about the types of cookies we deploy and how you can manage your preferences, please refer to our Cookie Policy.
Updates to This Policy
Docubays Language Academy reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs. We encourage you to review this page periodically to stay informed about how we protect your personal data. The date at the top of this page indicates when the policy was last revised.
Contact
If you have any questions, concerns or requests regarding this Privacy Policy or our data handling practices, please reach out to us:
- Email: [email protected]
- Address: Docubays Language Academy, Kuala Lumpur, Malaysia